There are pros and cons to all shopping experiences, but even more so for shopping online. You’re taking a huge risk and purchasing a product, service, or deal based solely on photos and descriptions. Sometimes things go great — I have had tons of positive experiences when things go great as well as awry.

I’ve been really impressed by the daily group-buy offers and have even purchased one (and nearly purchased a few others). I love receiving those daily deal emails from StealTheDeal, Groupon, TeamBuy, GoodNews, LivingSocial, and EthicalDeal. Another great experience: Once we ordered an all-region DVD player but it arrived only being able to play Region 2. We emailed the eBay seller who was able to send us instructions to reset the region to 0. Fantastic customer service!

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But since Saturday, one recent experience has been pissing me off. I really need to rant about poor customer service. Frankly, I don’t care if you’re at Comic-Con or on the other side of the world (hello World Wide Web…). I ordered this item a month ago and I just want a damn response regarding a replacement!

Craig’s birthday is this Friday and he’s a fan of the online comic, VG Cats. He’s been laughing over this humourous Zelda-themed shirt sold by SharkRobot for a while. (View the VG cats comic it’s based on OR read a Game FAQ to find out why it’s funny). He hadn’t ordered the shirt due to the cost of shipping to the UK. Good for me though, since shipping to Canada was pretty reasonable. I ordered the shirt a month ago and it arrived last Friday (allow 4-6 weeks for shipping, fine).

But when I opened the package I was highly disappointed. As you can see above, the image is supposed to be large and wrap-around. It is tiny and only on the front.I replied to the “Order Shipped” email with my dissatisfaction and demanded they reprint the tshirt as advertised and reship it to me. I don’t want a refund, I want the product I paid for. I hadn’t heard anything by today (Tuesday) so I sent another message via their website and quoted my Order Confirmation number. As of this post, I still haven’t heard back. Grrrr…

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Online Shopping silver lining: today I came home and Kim Werker had retweeted something from PoppyTalk about an online sewing class. I’ve been really tempted to take some of the clothing workshops and tutorials offered at local shops, but really don’t feel my skills are up to snuff. I realize that the point of a class is to learn, but if my basic skills aren’t honed, I might miss out on what I really want to learn about. What appeals to me about a local class is that with clothing, they can help measure me and teach me how to modify patterns to fit.

However, with this online Home Ec class offered by Leigh-Ann, Courtenay and Rachel, I’ll be able to practise some basic skills for a reasonable price! I ordered as soon as I finished reading the list of project and course description.